Anyone is eligible to send reports to the NSRS by downloading a form and mailing it via the United States Postal Service (USPS). NASA civil servants and contractors may submit a report electronically via this website.

You should consider using the NSRS to report a safety concern or hazard when

• You have reported a safety concern or hazard locally and seen no action taken.
• You are not satisfied with the response to a reported safety concern or hazard.
• You are afraid or fear reprisal if you were to report locally.

Any hazard or safety concern presented by a NASA activity that can affect the public, the NASA workforce or NASA assets should be reported. When reporting, describe the hazard or safety concern in detail. Include as much information as you can to help clarify your concern. Be sure to include the following information:

• A description of the hazard or safety concern;
• The physical location of the hazard including Center/Location, Building, Room, etc.
• Whether the hazard affects NASA assets, the NASA workforce, and/or the general public; and
• Whether or not you have reported the hazard elsewhere.

With many hazards or safety concerns, additional information might assist an investigation:

• Manufacturing sources and/or part numbers (if hardware is involved);
• Whether the hazard relates to a single event or a recurring process;
• What you believe caused the hazard;
• What you think can be done to correct the hazard and prevent a recurrence; or
• What you believe the consequences may be if the hazard remains unresolved.

The NSRS is not authorized to receive classified information that is marked Confidential, Secret or Top Secret. You should report concerns involving waste, fraud, abuse or other alleged criminal activity directly to the NASA Inspector General’s Office (IG), NOT to the NSRS. The NSRS will refer any reports that allege waste, fraud, abuse or criminal activity to the NASA IG, including the reporter’s identity, as required by regulation. The NSRS cannot protect your anonymity if you report criminal activity.

The NSRS accepts reports via the United States Postal Service (USPS) mail to our Post Office Box. In-person, telephone, messaging, or email reporting are not accepted. The NSRS cannot guarantee reporter anonymity using those methods.

NASA civil servants and contractors may submit a report electronically via this website.

If you provide your contact information when you submit your report, the independent contractor will notify you when the NSRS received your report. Once NASA has determined it does not need additional clarifying information from you, the independent contractor will return the portion of the report form that contains your contact information. The independent contractor will also provide you with a unique case number, and you can visit the NSRS status page where a general status of your case will be posted. The independent contractor does not provide status updates directly to reporters — your case number on the website is the only means of status feedback to you.

If you do not provide your contact information, your report still receives the same due diligence, but you will not receive a case number and no general status can be provided on your report.

No additional feedback is provided to reporters beyond what is posted to the website. A reporter’s only other option is to independently look for observable changes in the environment where the safety concern or hazard was located — for example, changes to policy, plans, training, hardware, software, etc.

To keep your information anonymous to NASA, the NSRS processes reports only by an independent contractor. The contractor is vetted and trained to guard your identity and function as the interface between you and NASA to protect your anonymity.

Reports are collected and processed by the independent contractor. The contractor redacts all identifying information and provides deidentified transcripts of your concerns to the NSRS program manager and a senior leadership team at the Office of Safety and Mission Assurance (OSMA) at NASA Headquarters. The original report is NEVER shared with or seen by anyone other than the independent contractor. When it has been determined that there are no further questions about your concern, the independent contractor will, depending on the identifying information you provided and how your report was received, either return your identifying information or destroy it. No record of your identity is kept after this point.

* The NSRS is not authorized to receive information that is marked Confidential, Secret or Top Secret. Concerns involving waste, fraud, abuse or other alleged criminal activity should be reported directly to the NASA IG, NOT to the NSRS. Any reports sent to the NSRS that allege waste, fraud, abuse or criminal activity will be referred by the NSRS to the NASA IG, including the reporter’s identity, as required by regulation. A reporter’s anonymity cannot be protected if he or she reports criminal activity to the NSRS.

Reporting to the NSRS is entirely voluntary — no one is required to use the NSRS. However, prior to using the NSRS, you are encouraged to attempt to resolve any safety or hazard concerns at your workplace using existing local reporting channels. More information about local reporting channels at NASA can be found here.

Keep in mind, at any time you may voluntarily choose to bypass local reporting channels and report directly to the NSRS.

The NSRS program is designed to provide prompt attention to reported concerns and includes the following steps:

• The NSRS program manager is notified of new, incoming reports within 24 hours of their receipt by the NSRS independent contractor, who creates an identity-redacted transcription of the report to be shared with NASA.
• The independent contractor notifies the person that their report has been received, if contact information has been provided.
• The NSRS program manager screens the identity-redacted transcript for urgency and criticality.
• The NSRS program manager shares the identity-redacted transcript with a senior leadership team at the Office of Safety and Mission Assurance (OSMA) at NASA Headquarters, who together determine a plan of action and assign and independent investigator.
• All reports receive ongoing, prompt attention until all the safety concerns and hazards have been mitigated to an acceptable level.
• Reports alleging supervisory/management inaction require special handling and are investigated at a management level at least one organizational level above the level of the personnel reported to the NSRS.
• The independent investigator reports back to the NSRS program manager on a regular basis with their findings and proposed corrective actions. The NSRS report is not closed out until all agreed-upon corrective actions have been completed.

If you are not satisfied with NASA’s response to a safety concern or hazard, you still have another option: You can choose to elevate your concerns to the Office of Federal Agency Safety and Health Programs in the Occupational Safety and Health Administration within the Department of Labor, found here.