Safety Culture Program Manager
Dr. Tracy Dillinger is the manager for three programs: Safety Culture, Human Factors in Mishap Investigations and Human Reliability Assessment at NASA Headquarters (HQ). Dillinger is the chair of the Safety Culture Working Group and is responsible for the NASA Safety Culture Survey, Safety Culture courses and NASA Organizational Safety Assessments (OSA).
Dillinger received the NASA HQ Exceptional Performer Award in 2013. She came to NASA in 2011 after 21 years in the United States Air Force (USAF), when she retired as lieutenant colonel. Dillinger was stationed at USAF Safety Center HQ as the chief of the Safety Assessment Division from 2005 to 2008, and was the USAF chief of Aviation Psychology from 1998 to 2008. Earlier, she developed and instituted the OSA program and the Air Force Culture Assessment Safety Tool as safety prevention tools for leadership.
In 2006, she was awarded the USAF Chief of Staff Individual Safety Award for her record-breaking contributions to reducing mishap rates while ensuring mission success. Dillinger has expertise in pilot personality, witness interviewing, human factors, safety culture and organizational dynamics.
She conducted human factors portions of USAF investigations, developed a witness interview guide for use by investigation teams published in Air Force guidance, and spearheaded assessment efforts to identify risks and hazards imbedded in USAF organizations.
As USAF major, Dillinger was a member of the Columbia Accident Investigation Board in 2003 and the Space Shuttle Independent Assessment Team in 1999.
Dillinger received a Bachelor of Arts degree in psychology and a Bachelor of Arts degree in dance from the University of Iowa, a Master of Art in counseling psychology from the University of Iowa, a Doctor of Psychology degree in clinical psychology from the Chicago School of Professional Psychology (CSPP), a Post-Doctoral Fellowship from the University of Illinois in aviation psychology in 2003, and an Honorary Doctor of Psychology degree in business and organizational psychology from CSPP in 2006.
She has taught and conducted human factors investigations, organizational assessments, and witness interviewing; authored several articles on these subjects; and has held a license in clinical psychology for the past 20 years.